About us
Welcome to Maison Ivory
Maison Ivory was created for the woman who sees her bag as part of how she shows up. Whether the day calls for polished or relaxed, the right bag carries the moment with her. That principle guides what we choose to offer.
We are a US-focused fashion brand specializing in handbags. Our design approach centers on practical proportions, simple silhouettes, and looks that work across seasons and outfits.
Our Mission
Our mission is simple: make stylish handbags easy to find, easy to buy, and easy to live with.
We focus on:
- Clean, classic silhouettes that work with a wide range of outfits
- A streamlined collection rather than an overwhelming catalog
- A shopping experience that feels straightforward from start to finish
Our Vision
Our vision is to become a brand US shoppers recommend to friends, come back to over time, and trust when they want to give something thoughtful.
To get there, we focus on the parts of the experience we directly control: how the website works, how questions get answered, how packaging arrives, and how returns are handled.
How We Work
Our customer service team handles questions and order support by email, with replies typically within 24 hours. When you reach out, you reach a real person.
Behind the Brand
Maison Ivory is operated by Louvico, a company registered in the Netherlands. Louvico is the parent organization that handles back-office operations across multiple brand projects. Maison Ivory itself is built specifically for the US market, with US-focused service, design decisions, and a brand voice tailored to American customers. The company structure is European; the brand and the customer experience are American by design.
Customer Care
We aim for the kind of service that makes returns feel respected, questions feel welcomed, and orders feel personal. Reliability matters more to us than marketing. If something arrives wrong, we make it right.
Contact Us
Email: info@maisonivory.com
We aim to respond to all inquiries within 24 hours.
Company Information
Store Name: Maison Ivory
Warehouse Address:
1637 Hawthorne Pl
Wellington, FL 33414
United States
Company Name: Louvico
Company Number: 78738792
VAT Number: NL003035275B29
Business Address:
Meester van Houtstraat 10
5251 AD Vlijmen
Netherlands