Shipping policy
Free Shipping
At Maison Ivory, customer satisfaction is our priority. That's why we offer free shipping on all orders, no minimum purchase required. Every order is delivered directly to your door at no extra cost.
Processing & Delivery Times
- Processing Time: 1–2 business days
- Shipping Time: 4–9 business days
- Estimated Delivery Time: 5–11 business days
All orders include tracking information.
Order Tracking
You can track your order on our Track & Trace page. Tracking details are usually available within 1–3 days after shipment, so you can stay updated on your delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@maisonivory.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Delivery Issues
If a delivery fails due to an incorrect address or other delivery issues, we will contact you to arrange a reshipment.
Additional Information
- Our customer service typically responds within 24 hours
- All orders are shipped with no additional shipping costs
- We currently ship within the United States only
- Delivery times may vary slightly due to high demand or logistical delays
Contact Information
Maison Ivory
1637 Hawthorne Pl Wellington, FL 33414
United States
Email: info@maisonivory.com
Phone: +17068104884