FAQ
Is shipping free?
Customer satisfaction is very important to us, which is why we offer free shipping on all orders. Every order is delivered directly to your door at no extra cost. There is no minimum order requirement.
How long does delivery take?
The total delivery time is typically 7–14 business days. After your order has been processed, it will be handed over to our shipping partners and delivered to your address.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this to track your package on our Track & Trace page.
Shipping confirmations are usually sent within 1–3 days after your order is placed.
Can I return or exchange my order?
Yes, you can return or exchange your order within 30 days of delivery. Please refer to our Returns Policy for full details and instructions.
My order hasn't arrived yet, what should I do?
Most orders arrive within the estimated delivery time, but delays can occasionally occur.
If your package has not arrived within a few days after the expected delivery date, please contact us and we will check the status of your order.
How can I contact you?
You can reach us via the contact form on our website or by email at info@maisonivory.com.
We aim to respond to all inquiries within 24 hours.
Contact
Maison Ivory
1637 Hawthorne Pl Wellington, FL 33414
United States
Email: info@maisonivory.com
Phone: +31 619121209